講師詳細Teacher's Details

Hi, my name is Lea, and I’m from the Philippines. I have over 15 years of experience in the BPO industry, where I’ve honed strong communication, problem-solving, and customer service skills. Over the years, I’ve taken on several leadership roles where I was responsible for handling escalations and ensuring top-quality service delivery.

In addition to my BPO background, I’ve also been teaching English as a Second Language for more than 5 years. I’ve taught a wide range of students from young learners as young as 4 to adult professionals helping them improve their pronunciation, grammar, and speaking confidence. I hold both TEFL and TESOL certifications, and I’m passionate about creating a fun, engaging, and supportive learning environment.